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FAQ

reloCRATE WHAT?

We know you’ve probably got some questions about how this whole reloCRATE thing works. We hope to answer most of them in this section, but if not, just give us a call. 303.991.9856

  • Are reloCRATES cleaned between rentals?

    Yes!! Between each rental, we utilize our proprietary sanitizing process which includes:

    • Cleaning and sanitizing every reloCRATE before it is delivered. We use a solution that kills 99.% of all germs.
    • We rotate our inventory of reloCRATES. After every pickup, all reloCRATES are removed from our rental pool for a minimum of 10 days, which is long enough to naturally kill any germs present. We then go one step further and clean and sanitize each reloCRATE before delivery to you.
    • Our delivery drivers deliver your order to your doorstep or garage and they practice acceptable social distancing at all times. We do not enter your residence.

  • Does reloCRATE service long distance or out of area moves?

    Currently we only provide FREE delivery within the city of Denver and surrounding suburb area. This delivery area also include Boulder.

  • Does reloCRATE deliver to walkup units?

    Yes, we do. In very rare circumstances, there may be an additional charge for an excessive number of stairs.

  • Is reloCRATE a moving company?

    No, the moving is up to you! However we do have relationships with some local authorized moving companies that we can recommend.

  • How do I pay?

    We accept Visa, Master Card, American Express and Discover. Full payment is required prior to delivery of your reloCRATES.

  • Will I receive a phone call from reloCRATE prior to my delivery?

    Absolutely! When you first place your order, we will send you a confirmation email. Then, we will call to confirm delivery details the day before. Plus, we’ll call you the day prior to your scheduled pickup to confirm those details. If you need to make any modifications to your order, delivery or pickup, don’t hesitate to call!

  • Do I need to be home during the delivery and pickup of my reloCRATES

    Yes. Upon delivery, we will need you to sign the reloCRATES rental agreement. Upon pickup, we will need you to be present while we count and inspect your reloCRATES.

  • Can I keep my reloCRATES longer if I need to?

    Yes, call as soon as you know that you will need them longer than your initial rental period.

  • Can I buy reloCRATES?

    Yes, you can either buy them when ordering or you can just tell the driver who picks up your reloCRATES how many you would like to keep. We will process your payment with the credit card on file and email you the receipt.

  • Does the reloCRATE rental cover both delivery and pickup?

    Yes, pickup and delivery is included in the reloCRATES rental price.

  • How big are the boxes?

    The large reloCRATE is 27” long x 17” wide x 12” tall. Refer to our products page to get an idea of just how much you can stuff in our large reloCRATE. Need help estimating? Call and speak to one of our rental experts today at (303) 991-9856.

  • How does reloCRATE deliver and pickup the reloCRATES?

    Our reloCRATE truck and driver will deliver your boxes to your front door or garage. They stack neatly inside of each other and don’t take up much room. Our driver will even deliver the boxes right inside your house or business.

  • What are reloWARDROBES?

    They are 24 inches wide and hold approximately 24 inches of hanging closet clothing items.

  • How can you help reloCRATE help the environment?

    Every time you use reloCRATE, environmental pressure is reduced and the planet is a little healthier. One reloCRATE can be reused up to 400 times, saving up to 3000 gallons of water, 2000 Kilowatt hours of energy and 40 gallons of gasoline.

  • I am in the middle of my move and I need more reloCRATES. How soon can you deliver additional boxes?

    We will do our best to help you select the correct amount of reloCRATES. However, you are the best judge of how much stuff you have. When in doubt, order a few more reloCRATES or consider adding reloWARDROBES. If you do need additional reloCRATES, there will be a minimum charge of $75 for an additional delivery.

  • I ordered too many reloCRATES, can I be reimbursed for these unused boxes?

    Unfortunately, no. While the reloCRATES are in your possession, they are considered rented and the rental fee will be charged.

Still wondering if reloCRATE is for you?

Well, that really depends. Maybe you’re one of those people who really loves the smell of cardboard boxes and wrestling with that pesky packaging tape. So if you’re one of those people, then no, reloCRATE is not for you.

But, if you want to save money, keep your valuables in one piece, protect the planet and basically make your life a whole lot easier with durable, stackable, sustainable containers, then you’ve come to the right place.

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